Support Articles VLS Introduction and Overview Guide Welcome to your new VLS Account! To help you get started, this guide will introduce you to the VLS content and show you how to use your account to review your progress and support your staff with VLS. A Guide to End of Course Assessments What are End of Course Assessments? How are they used? Where are they located? Account Activation & First Login Step by step instructions with visuals to help you through the account activation process. Account Creation Suspended Information for users who have had their account creation abilities suspended Account Email Block Why and how accounts are temporarily banned from receiving VLS email. Add Existing User to My Roster (Transfer or Reactivate Accounts) Add an active user from another program to your program roster or reactivate an inactive user previously enrolled in VLS. Approving a User’s Completion of a Lesson How to approve or disapprove a staff-member's completion of a lesson. Competency Reflections In depth guide to each Foundational Course’s Competency Reflection which provides self-reflection and a tool to assess and document observed competency. Correcting New Accounts If a mistake was made during account creation, it is important to edit the account to correct the mistake instead of creating a new account. Course Certification What is course certification? How are courses certified? Course Components Overview A quick description of the course components and tools Course Guide Each course has an associated guide that highlights what users can expect to learn within the course. Course Overview What are courses on VLS? Create New User This tutorial will guide you through the steps necessary to create a new user in the system who does not already have an account. Crosswalk The Crosswalk is a guide to aid in transitioning direct care staff who have completed the VLS in one track when they move to work with another age-group. Deactivate/Retire - Removing Staff from Rosters If a staff member is leaving your program for any reason, follow these steps to remove them from your roster. Edit a Staff Member's Account Details Here's a quick guide on how to edit a staff member's account details including name, title, email, role, track enrollment, and locations. End of Course Assessments What, when, and where are assessments? Enroll a Staff Member in a Course Direct Care staff must be manually enrolled in courses before their progress can begin recording. Forgot Password Helpful tips on what to do when you forget your password. Lesson Overview Info about lesson design, structure, and completion. Professional Development Track Overview About VLS Professional Development Tracks Switching a Staff Member's Role or Enrolled Track Here is a quick guide on changing from one track to another and role change combinations. User Registration Availability Who can get a registered account?