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Correcting New Accounts

If you have created a user and made a mistake in their name, email address, or any other user attributes, you should edit their account to reflect the correct information. Never create a duplicate user account to replace the faulty account.

If the user has not been able to receive their user-activation email, you can re-send the email. Follow the instructions below.

  1. Login to your account
  2. Navigate to your Staff Roster
    1. Use your account drop-down menu in the top-right header or the left dashboard menu on account/dashboard pages and choose "Staff Roster"
  3. Click "View Profile" on the user/staff-member you want to edit
  4. Click "User Management" on the staff-member's Account Details panel. Then Select Edit Account Settings.
  5. Edit any fields you wish
    1. Currently users can edit the name, position title, email-address, and password
    2. Supervisory users can also edit program/installation assignments, roles, and enrolled tracks
      1. Duplicate accounts should be reported to VLS Support for further assistance.
  6. To save your changes click "Save"
    1. If you do not wish to save your changes, simply navigate away from the edit page or close the tab/window.
  7. If the user has not received an activation email due to an incorrect email address, first correct the email address using the steps above, then navigate to their dashboard page.
    1. Click 'User Management'
    2. Click 'Resend Activation Email', this will send an account activation email to the address that you have corrected.
    3. If the user continues to have difficulty receiving their email or activation their account, please contact