Approving & Certifying User Progress 

If you are a Direct Care User looking for information on lesson approval and certification, please take a look at the DC: Lesson Approval & Certification Help Article.

All logged-in users except Direct Care (DC) users are auto-certified and receive completion certification upon correctly answering all of the Demonstrate quiz questions in each lesson. Direct Care users require a Training & Curriculum Specialist (TC) or Program Manager (PM) to certify approval of each lesson and course.

Before a TC/PM can approve or disapprove a lesson, DC users must be enrolled in the respective track and course by a TC/PM before progress is recorded; and the DC user must follow these steps:

  • Learn: Read the entire lesson and watch the videos
  • Explore & Apply: Complete the exercises marked ‘required’ for the lesson and review with the trainer, coach, or supervisor.
  • Demonstrate: Correctly answer all demonstrate quiz questions.
  • Request Review: Click the Request Review button that will be located at the bottom of the lesson or in the user’s progress details in their dashboard. Request Review only appears after completing the above requirements. Note: Some lessons do not have required activities and will be auto-certified upon correctly answering all demonstrate questions.

Once the DC user requests review, the TC/PM users at the program will receive a notification in their activity log and the approval controls will be available when viewing the DC user’s progress dashboard.

By default, all direct-care users are not enrolled in any courses when their account is first created. This allows the Training & Curriculum Specialists and Program Managers to plan and have control over when and what courses each staff member should complete. Until a staff-member is enrolled in a course, their progress will not be recorded/tracked.

By Default, all Training & Curriculum Specialists and Program Managers are auto-enrolled in all courses of their respective track.

  1. Navigate to your Staff Roster.
    1. Use your account drop-down menu in the top-right header and choose My Staff Roster.
  2. Click View Profile on the staff member you wish to enroll.
  3. Scroll down the user's dashboard and click 'View Progress Details'.
  4. Click the enroll icon in the enroll column next to the course you wish to enroll.
    1. The enrollment button functions as a toggle.  Any unenrolled courses will be enrolled when you click the enroll button. Any enrolled courses will be unenrolled when you click the enroll button.
  1. Sign In.
    1. To begin, log in to the VLS site.
  2. Navigate to your Staff Roster.
    1. Click the profile icon next to your name in the top right site-header.
    2. Click “My Staff Roster” from the drop-down user-menu.
  3. Navigate to the staff member's profile.
    1. Click the “Staff Roster '+'” toggle to expand the program of the staff-member you want to review.
    2. Click the “View Profile” button of the staff member. 
  4. Scroll down to locate the user’s Progress section. Click “View Progress Details”.
  5. Locate the items Pending Review.
    1. Scroll down to locate the in-progress course that contains the pending lesson to be approved.
    2. Click the “Lessons '+'” toggle to expand and view the course's lessons.
      1. “Details” will expand to show all the required activities for each lesson, indicating that the direct-care staff member is expected to have turned in and/or discussed each activity with his or her TC.  
  6. Approve or Disapprove.
    1. Click the checkmark to approve the lesson, or the X to disapprove it.  
      1. Once a lesson has been approved, there is no option to go back and disapprove it later. 
      2. Disapproving sets the status of the lesson back to IN-PROGRESS.  A user can submit a new approval request when he or she is ready for approval.  Typically, a TC will utilize the existing coaching relationship to work with the staff member in clarifying why a lesson was not approved and what would need to be completed in order for it to be approved. 
  1. Sign In.
    1. To begin, log in to the VLS site.
  2. Navigate to your Staff Roster.
    1. Click the profile icon next to your name in the top right site-header.
    2. Click “My Staff Roster” from the drop-down user-menu.
  3. Navigate to the staff member's profile.
    1. Click the “Staff Roster '+'” toggle to expand the program of the staff-member you want to review.
    2. Click the “View Profile” button of the staff member. 
  4. Scroll down to locate the user’s Progress section. Click “View Progress Details”.
  5. Locate the pending course that is ready to be certified.
    1. The course will show as “pending” as long as all lessons in the course were approved as “complete”.
    2. Select the “Lessons ‘+’” toggle to expand the course' lessons, assessments, and resources.
    3. Assessments will be available towards the bottom of the list with a status of “Pending”
  6. Certify Course.
    1. Select the checkmark button to begin the certification process.
    2. Select 'Approve' in the pop-up screen to finalize the course certification. 
      1. Note: There is no way to undo course certification under any circumnstance.
  7. View Course Certificates.
    1. Once certified, a course certificate is issued. Users may view their certificates on their progress dashboard; TCs or PMs can also view certificates of users in their rosters.